Ruby House Counseling ("Ruby House," "we," "our," or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share information, including compliance with text messaging (SMS) regulations. By using our website or services, you agree to this Privacy Policy.
Personal Information
We collect personal information that you voluntarily provide when you:
•Contact us via phone, email, or our website.
•Schedule an appointment.
•Register for events or counseling services.
•Opt-in to receive SMS messages.
This information may include:
•Name
•Email address
•Mailing address
•Phone number
•Payment details (processed securely through third-party vendors)
•Any additional information you provide related to counseling services
Non-Personal Information
We may collect non-personal information automatically, such as:
•IP address
•Browser type
•Device information
•Website usage patterns
•Cookies and tracking technologies (for analytics and site improvement)
We use your information for the following purposes:
•To schedule and manage counseling appointments.
•To send appointment reminders and service updates.
•To provide customer support.
•To communicate with you about our services, events, and relevant updates.
•To comply with legal and regulatory requirements.
•To improve our website and user experience.
By opting in to receive text messages from Ruby House Counseling, you agree to:
Opt-in consent must be provided by checking a box in our forms, through verbal acceptance or by written form and SMS messaging is not required for service..
SMS Disclosure and Terms of Service
The following terms outline the conditions regarding SMS communications from Ruby House Counseling:
1. SMS Consent Communication
•SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes.
2.Types of SMS Communications
If you have consented to receive text messages from Ruby House Counseling, you may receive messages related to:
•Appointment reminders
•Follow-up messages
•Billing inquiries
Example: "Hello, this is a friendly reminder of your upcoming appointment with Ruby House Counseling at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt-in to receive SMS messages from Ruby House Counseling in the following ways:
•By submitting an online form
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword "HELP" or contact us directly at info@rubyhousecounseling.com
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
We implement security measures to protect your information, including:
•Encryption of sensitive data.
•Secure storage of personal information.
•Restricted access to authorized personnel only.
•Regular security audits to ensure compliance with best practices.
Despite our efforts, no online transmission of data can be guaranteed 100% secure. Users share their information at their own risk.
We do not sell, trade, or share personal information with third-party marketers. However, we may share information in the following situations:
•With trusted third-party vendors who assist in delivering our services (e.g., payment processors, appointment scheduling software, SMS service providers).
•If required by law, regulation, or legal process.
•To protect the safety, rights, and integrity of Ruby House Counseling and its clients.
Our website may use cookies and analytics tools (such as Google Adsense) to enhance your experience and improve our services. You may disable cookies in your browser settings, but doing so may limit certain functionalities.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
Can change your personal information:
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It's also important to note that we do not allow third-party behavioral tracking
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
To be in accordance with CANSPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can contact us and we will promptly remove you from ALL correspondence.
You have the right to:
•Access, update, or correct your personal information.
•Opt out of SMS communications at any time.
•Request the deletion of your personal data, subject to legal and operational requirements.
•Receive updates on changes to this Privacy Policy.
To exercise your rights, please contact us using the details below.
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services signifies acceptance of any updates.
For questions regarding this Privacy Policy, please contact us:
Ruby House Counseling
6310 LBJ Freeway, STE 208
Dallas, Texas 75240
Email: info@rubyhousecounseling.com
Phone: 214-960-2494
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
She is far more precious than rubies. - Proverbs 3:15
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